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Showing posts with the label customer satisfaction

Extreme customer care

I can feel the customer care - very strongly. I have decided to take a new Wifi internet connection. After discussion with two neighbours in our block of seven dwellings who vouched for performance and well as prompt customer service, I confirmed my desire in writing with id proof etc to the area franchise this morning. I got a OTP by SMS by 9 am and passed it on to the franchise. I asked the technicians to come after 10.30 am. Time is now 2 pm. I have got several calls confirming my order and also from several "technicians" asking for my house number. All of them said they would be here in an hour. If they had kept their word, my home would have become a medium sized Wifi organisation by now ! Half an hour back, for the first time a lady called asking about my "order" execution. I told her several guys were on the way. I do not think she paid attention to what I said.She said she would send a technician. This relentless custome...

Water melon

How to select a good water melon? Something I have learnt in the last four weeks. Hold the watermelon in one palm and knock with middle finger of the other arm around its midriff. If a hollow "dongu, dongu"sound emanates ( it is not musical. Hence I mastered it ), the water melon is a good one. Even if what I said does not make sense to you, do not worry. Take two or three water melons more from here and there in the heap and repeat "finger knocking" with a straight face and keep them back with a "chi, chi" expression on your face. The shop keeper will step in and select a good piece for you. Do not forget to say "Please fetch more good melons. Most customers can not make out a good one from an average one. You might lose business for no fault of yours." Next time you go, the shopkeeper will straight away give you a good melon and dispose you off lest other customers eves drop on your pearls of wisdom and spoil the ...