Extreme customer care

I can feel the customer care - very strongly.

I have decided to take a new Wifi internet connection. After discussion with two neighbours in our block of seven dwellings who vouched for performance and well as prompt customer service, I confirmed my desire in writing with id proof etc to the area franchise this morning.

I got a OTP by SMS by 9 am and passed it on to the franchise. I asked the technicians to come after 10.30 am.

Time is now 2 pm. I have got several calls confirming my order and also from several "technicians" asking for my house number. All of them said they would be here in an hour. If they had kept their word, my home would have become a medium sized Wifi organisation by now !

Half an hour back, for the first time a lady called asking about my "order" execution. I told her several guys were on the way. I do not think she paid attention to what I said.She said she would send a technician.

This relentless customer focus is keeping the customer on his/her toes biting off finger nails.
This devoted customer belching with overfeed of customer service and finger nails is still waiting to get a feel of the wifi internet service.

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