Never a dull moment

I can feel the customer care - very strongly. I have decided to take a new Wifi internet connection. After discussion with two neighbours in our block of seven dwellings who vouched for performance and well as prompt customer service, I confirmed my desire in writing with id proof etc to the area franchise this morning. I got a OTP by SMS by 9 am and passed it on to the franchise. I asked the technicians to come after 10.30 am. Time is now 2 pm. I have got several calls confirming my order and also from several "technicians" asking for my house number. All of them said they would be here in an hour. If they had kept their word, my home would have become a medium sized Wifi organisation by now ! Half an hour back, for the first time a lady called asking about my "order" execution. I told her several guys were on the way. I do not think she paid attention to what I said.She said she would send a technician. This relentless custome...

We have been staying in the same colony for more than a decade. Though we have shifted residences within close proximity twice,the “service” providers continue to be the same , whether it be the newspaper vendor or the guy who cleans the car. Decade is a reasonable time span for assessing the progress of families who are providing the “services”. The newspaper vendor has not lost his throwing power. His assistants keep changing every now and then. Some do come back for a second innings of internship with the newspaper vendor. Nothing seems to have changed for the newspaper vendor as he has been using the same scooter. If he has a better vehicle, he must be using during broad light saving it from morning blues. The decade has been spent with the services of three servant maids…. All of them have one thing in common… all of them have more than five children…. All of them have husbands who drink and vanish for days together.. . The only progress witnessed is their daughters getting marrie...